Your satisfaction is our priority, and we strive to deliver the best quality flowers and arrangements with every order placed with Aurelium. Refunds are not available once the order has entered the preparation or delivery process. If you choose not to accept the order at the point of delivery, the order will be considered completed and no refund will be issued. If you have an issue with the delivered product (e.g., damaged or incorrect item), please contact Aurelium Customer Care within 48 hours of delivery. Our team may offer a replacement or Aurelium wallet credit at our discretion.

Orders may be cancelled only if the preparation process has not yet started. Once the order is under preparation or out for delivery, cancellation is not possible, and no refund will be issued. If you wish to cancel an order, you must notify Aurelium Customer Care as soon as possible. Approval of the cancellation depends strictly on the order status. In cases where the recipient refuses to accept the delivery, the order will be marked as completed and no refund will apply.

If you are dissatisfied with the product quality, please contact Aurelium Customer Care within 48 hours of delivery. Depending on the case, you may be eligible for: a replacement product, or Aurelium wallet credit valid for 12 months (if approved). Exclusions: Flowers, fresh produce, and custom orders are non-returnable and non-refundable.

By placing an order with Aurelium, you agree to the following:

Our products including but not limited to flowers and arrangements may contain pollen or other allergens. We urge customers with known allergies to exercise caution when ordering. Individuals with serious allergies should refrain from ordering products which may be hazardous to their health. You acknowledge that under no circumstance shall Aurelium be considered liable for any allergic reaction which you or any third-party might incur following the placing of an order.

During any product delivery made by Aurelium, if you or the recipient have not provided any alternative address for delivery within the State of Qatar, then the product ordered by you shall not be delivered anywhere else. You must accept all legal responsibilities arising from ordering products to an invalid address within Qatar.

Your account credentials are personal and unique. You are solely responsible for maintaining the confidentiality of your account and for all activities that occur under your account. If you believe unauthorized activity has taken place, you must notify Aurelium immediately. You may not use the platform for any unlawful or unauthorized purpose.

You must provide accurate, up-to-date information and agree not to impersonate any other person or entity. You are prohibited from posting or transmitting any unlawful, abusive, threatening, or harmful material. You may not misuse the platform including by hacking or distributing viruses. Aurelium will fully cooperate with any law enforcement authority in Qatar requesting disclosure of any person posting material in breach of these terms.

Aurelium may terminate or suspend your access to all or part of the service, without notice, for any conduct that Aurelium believes is a violation of these Terms or is harmful to the interests of another user, customer, or Aurelium. We reserve the right to modify or discontinue the service at any time with or without notice.

All content on Aurelium platforms and the trademarks, service marks and logos contained therein are owned by or licensed to Aurelium and are subject to copyright and other intellectual property rights under Qatari and international laws and conventions.

Subject to consumer laws applicable in Qatar, the total liability to you in respect of products supplied by Aurelium is limited to the total value of the products supplied. Any loss or damage must be reported to us within seven days through digital photographs or in person. Aurelium shall have no liability for any loss of profit, loss of business, or business interruption.

All wallet credits issued are subject to specific validity periods. Credits issued for customer satisfaction issues, payment difficulties, driver-related issues, or late orders are valid for two (2) months from the date of issuance. Credits issued as refunds are valid for twelve (12) months. Wallet credits are non-transferable, hold no monetary value outside of the platform, and are strictly non-redeemable for cash. Aurelium reserves the right to modify these terms at any time.